Social Media Customer Service Specialist
We are looking for a driven Social Media Customer Service Specialist to attract and interact with targeted virtual communities and network users.
* Build meaningful connections and encourage community members through dialog and messaging
* Assist with crisis management, bad reviews, and negative news communications
* Generate sales leads * Identify and assess customers' needs to achieve satisfaction
* Generate, edit, publish, and share content daily (original text, images, video, and HTML)
* Collaborate with other departments to manage company reputation, coordinate promotions, and increase reachQualifications:
* Support social media marketing efforts
* Knowledge of online marketing and social media
* Excellent communication skills * Proactive in resolving customer issues
* Good written communication skills * Detail oriented and able to multi-task in a busy work environment
* High school diploma or GED * Any advanced degrees in communication and marketing is a plus
Benefits Include: * Medical and prescription coverage
* Dental, vision, long-term and short-term disability, supplemental life insurance.
* Paid time off. * Basic Life Insurance, 401K with company match
* Opportunities for career advancement * Discounts on vehicle purchases, service and parts
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.
Location/Region: Little Rock, AR (72210)